Frequently Asked Questions

Covid Update

Melbourne Health Care Clinic takes the safety of its clients and staff seriously, specifically with respect to COVID-19. We are constantly monitoring the advice issued by the Dept of Health and Human Services (DHHS) and adhere to the most current Occupational Health and Safety recommendations.

We are keen to continue to support our clients in maintaining optimal health and function during this uncertain time. We offer the option for Telehealth – the use of video-conferencing technology to be able to deliver remote therapy services to clients. This requires access to a computer, phone or tablet and in many instances requires a caregiver to be present to facilitate therapy sessions. This is a great option for those who are isolating due to Covid 19, who live far away, have poor immunity, or who have limited transport options available to them. Please discuss telehealth with your therapist if you feel this is a more suitable option for you.

For further information phone us on 03 9035 5333

Where will I be seen?

The Melbourne Hearing Care Clinic (MHCC) is located at 550 Swanston St, Carlton.  The clinic reception and waiting area are on the ground floor to the right of the main entry to the building.  Appointments take place in clinical rooms on either the ground or first floor.   

Is there parking?
Two hour metered parking is available on Swanston Street and four hour metered parking in Lincoln Square and Bouverie Street. There is also a public car park located at the corner of Grattan and Cardigan Streets in Carlton – only a short walk from the Melbourne Hearing Care Clinic
How do I get to the Melbourne Hearing Care Clinic by public transport?

Train: If arriving in the city by train get off at Melbourne Central Station and then catch a tram.

Tram: travel north from the city on Swanston Street to Lincoln Square (tram stop 3) and then walk 100 metres back towards the city.

Will I have students conducting my appointment?
Yes, the Melbourne Hearing Care Clinic is a teaching clinic. Appointments at MHCC are carried out by students undertaking the Master of Clinical Audiology under the direct supervision of fully qualified clinical audiologists. Students’ work is monitored throughout the appointment to ensure that you receive the same level of patient care that you would from a fully qualified audiologist.
Do I need a referral?
A formal referral is not required for a hearing assessment, but we welcome referral letters from general practitioners, specialists, maternal and child health nurses, speech pathologists and other allied health professionals. Vestibular (balance) assessments do require a referral due to the specialised nature of the testing.
How long are the appointments?
Your initial hearing assessment appointment at the Melbourne Hearing Care Clinic is approximately 60 minutes for adult tests and 45 minutes for paediatric tests. Appointments for the assessment of balance disorders are longer and may be 2-2.5 hours.
What can I expect on my first visit for a hearing assessment?
The first visit will involve taking a detailed case history and finding out what it is that we can help you with. Several tests will be performed to establish your hearing levels and to check the health of your ears. Once the testing has been completed, we will discuss the results with you and tailor a plan for any further appointments that may be required to manage your hearing.
What can I expect during a balance assessment (vestibular) appointment?
The appointment will involve taking a detailed case history and completing diagnostic vestibular testing to assess your inner ear balance function. A hearing assessment may also be completed to establish your hearing levels and to check the health of your ears. Once the testing has been completed, we will discuss the results with you as well as recommend management options to assist with your dizziness/balance concerns.
How long are the waiting times?
Waiting times for appointments vary depending on the type of assessment that you require. Please contact us to find out how quickly you can be seen.
How much will it cost?
New patients will incur a one-off fee of $85 per family the first time that they attend our clinic (waived under some circumstances). Please see our fees page for more information.
Am I covered by my Private Insurance?
If you have private insurance with extras cover you may be covered for some of the costs associated with the purchase of hearing aids/devices if required. Please check with your insurance provider to determine the level of your cover.
Do you see NDIS participants?
We can see self-managed and plan managed NDIS participants.

Contact Us

Melbourne Hearing Care Clinic

Ground Floor, 550 Swanston St,
Carlton 3053
Phone: 03 9035 5333
Fax: 03 9347 1535

Opening hours

Monday to Friday
8:30 am to 4.30 pm
Closed public holidays


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